Privacy Policy

Beyond Foam — Luxebotanica Private Limited (CIN: U20237GJ2025PTC165095)

Last updated: May 2026

1. Who We Are

Beyond Foam is a brand owned and operated by Luxebotanica Private Limited, a company incorporated in India. Our website is gobeyondfoam.com. When we say "we", "us", or "our" in this policy, we mean Luxebotanica Private Limited.

We take your privacy seriously. This policy explains what information we collect, why we collect it, how we use it, and what rights you have over it.

2. What Information We Collect

Information you give us directly:

• Your name, email address, phone number, and delivery address when you place an order
• Your payment information — we do not store card details; all payments are processed securely through third-party payment gateways
• Any feedback, reviews, or messages you send us

Information we collect automatically:

• Your IP address, browser type, and device information
• Pages you visit on our website and how long you spend on them
• Where you came from before landing on our website
• Cookies and similar tracking technologies

Information from third parties:

• If you connect through social media platforms, we may receive basic profile information
• If you come to us through a Meta or Google ad, those platforms may share anonymised data about your interaction with our ads

3. Why We Collect Your Information

We use your information for the following reasons:

• To process and deliver your order — we need your name, address, and contact details to fulfil every purchase
• To send you order updates — shipping confirmations, delivery notifications, and order-related communication
• To respond to your queries — if you write to us, we use your information to respond
• To improve our website — we analyse browsing behaviour to understand what is working and what is not
• To send you offers and updates — only if you have opted in to marketing communication. You can opt out at any time.
• To run our referral and loyalty programme — if you participate, we use your details to track and apply benefits
• To process refunds — under our 21-day guarantee, we collect your bank or UPI details solely for the purpose of processing your refund

4. How We Store Your Information

Your data is stored securely on servers located in India. We use industry-standard encryption and security measures to protect your information from unauthorised access, disclosure, or loss.

We retain your information for as long as necessary to fulfil the purposes listed in this policy — typically for the duration of your relationship with us and up to 3 years after your last order, as required by Indian law.

5. Who We Share Your Information With

We do not sell your personal information to anyone. Ever.

We share your information only with:

• Logistics partners — to deliver your order (name, address, phone number only)
• Payment gateways — to process your payment securely
• Marketing platforms — anonymised data only, for running ads on Meta and Google
• Technology partners — who help us operate our website and store (they are contractually bound to protect your data)
• Legal authorities — only if required by law

6. Cookies

Our website uses cookies to improve your experience. Cookies are small files stored on your device that help us remember your preferences and understand how you use our website.

We use:

• Essential cookies — required for the website to function
• Analytics cookies — to understand how visitors use our website
• Marketing cookies — to show you relevant ads on other platforms

You can control cookies through your browser settings. Disabling cookies may affect some features of the website.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Correct any inaccurate information
• Request deletion of your personal data — subject to legal and business requirements
• Opt out of marketing communication at any time by clicking unsubscribe or writing to us
• Withdraw consent for any processing based on consent

To exercise any of these rights, write to us at support@gobeyondfoam.com

8. Third Party Links

Our website may contain links to third-party websites — Instagram, Amazon, Flipkart, and others. We are not responsible for the privacy practices of those websites. We recommend reading their privacy policies before sharing any personal information.

9. Children's Privacy

Our products and website are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

10. Changes to This Policy

We may update this privacy policy from time to time. When we do, we will update the "last updated" date at the top of this page. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this privacy policy or how we handle your data, write to us at:

Luxebotanica Private Limited Ahmedabad, Gujarat, India 📧  support@gobeyondfoam.com

This privacy policy is governed by the laws of India, including the Information Technology Act 2000 and applicable rules.